The Customer Satisfaction Analysis

In previous newsletter articles we have discussed the customer service level.  This is a measurement of the number of line items on sales orders shipped complete in one shipment on or before the date the material was promised to the customer.  The customer service...

Core Versus Speculative Inventory

The phenomenon of  “inventory creep”:  a constant increase in inventory without a corresponding increase in sales.  Management is often puzzled when this occurs, despite having implemented an expensive, state of the art inventory management system. The most common...