Can Salespeople Be Replaced by Technology?

Last week management at JC Penny stated that within the near future RFID (radio frequency identification) bar code labels will be attached to all of their merchandise in all of their stores.  These “intelligent” labels will allow a store to track the exact location of...

Analyze Your Customer Service… Hit or Miss?

Competition is greater today than ever before. It is critical that every business knows how well it is meeting its customers’ needs, identifying deficiencies, and putting into place improved practices and procedures. In previous newsletters we have discussed the...

Inventory Profitability Measurements

Last month we looked at how to calculate inventory turnover. Many companies view inventory turnover as their primary measurement of inventory performance. But should turnover be the only inventory metric analyzed on a regular basis? If a company enjoys high gross...