Dealing with Unpredictable Seasons

Many computer systems utilize past usage history when forecasting future demand of products.  Seasonal forecast formulas in these systems typically look at what was sold or used in this month (and possibly subsequent months) last year.  For example, if you are...

Common Sense is Not Statistically Valid

Our clients utilize a wide variety of enterprise resource planning (ERP) computer software packages.  Most have the potential to maximize the productivity and profitability of an organization’s investment in stock inventory.  But occasionally we run into a road...

Are You in Business for the Glory or the Money?

I literally grew up in a family-owned industrial distribution business.  My dad (Norman) was a great guy and a fantastic salesman (in the best sense of the word).  He was always in motion and wasn’t happy unless everyone else was as well.  There was constant noise and...

The Customer Satisfaction Analysis

In previous newsletter articles we have discussed the customer service level.  This is a measurement of the number of line items on sales orders shipped complete in one shipment on or before the date the material was promised to the customer.  The customer service...

Implement an Early Warning System

Most computer systems provide buyers with out of stock reports.  These are listings of stocked products with no available inventory.  Because of the stockout, sales orders cannot be filled and salespeople cannot provide the service their customers expect.  Buyers must...